FACTS Overview and FAQ

FACTS Overview

FACTS Management is the nation’s leading tuition payment plan provide for private and faith-based schools.  FACTS allows families to budget their tuition, making private school much more accessible and affordable. The process is simple, convenient, and secure.  FACTS: Fast Automated Cash Transfer

New to FACTS?

 

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  • What are Incidental Expenses?
  • You have the option to sign up to AutoPay incidental expenses (EDC, field trips, etc). We strongly encourage you to sign up for AutoPay. To enroll in AutoPay for incidental invoices, log in to FACTS, and choose the Action button next to Incidental Expenses then Enroll in AutoPay.  (Incidental expenses are NOT automatically withdrawn from your financial account (like tuition) unless you sign up for AutoPayYou will need to initiate payment for incidental expenses if you have NOT signed up for AutoPay).

 

Can I delay an upcoming payment?

Due to banking regulations, changes to financial accounts and payment adjustments must be made at least 5 business days prior to the automatic payment date in order to affect the upcoming payment.  If you need to delay a tuition payment, FACTS scheduled payments can be delayed in one of two ways.  Be sure to plan ahead at least 5 business days before your scheduled payment date.

    • Option 1: Contact FACTS.  Within FACTS, you can delay scheduled payments yourself (there is a limit of 3 times per school year). The advantage is that this option is available 24/7.  You will need to request the change 5 business days before the scheduled due date.  From your FACTS account, click View Details.  Under the Schedule tab, there will be a link Change Payment Date and you can delay your next payment about 7 business days.  Or, call FACTS at 1-866-441-4637 to delay the payment.
    • Option 2:  Contact the School Office.  Contact Laura Wong or Anton Kramer.  The school has the ability to change the scheduled payments 3 business days before the scheduled due date.  If you feel you need a longer term adjustment than just this once, then we will likely want to schedule an appointment to make sure we have all the right considerations in place and can re-arrange the payment schedule to match.

 

New 2021-2022!

Starting the 2021-2022 school year, families who pay tuition in annual or semi-annual will be discounted $200 per family at the time of completion of payments.  If you would like to make a change to your tuition payment plan, contact Laura Wong

Questions?

  • FACTS Customer Service (866) 441-4637 (M-Th 5:00 am – 5:00 pm PST, Friday 5:00 am – 3:00 pm)
  • FACTS Grant Aid Help (866) 315-9262 (M-Th 6:30am – 6:00 pm; Fri 6:30 am – 4:00 pm)
  • School staff (206) 935-0651 (School day hours, typically M-F 7:30 am – 4:00 pm), or email: