FACTS Overview and FAQ

FACTS Customer Service: 

24/7 toll-free (866) 441-4637

FACTS Overview

FACTS Management is the nation’s leading tuition payment plan provide for private and faith-based schools.  FACTS allows families to budget their tuition, making private school much more accessible and affordable. The process is simple, convenient, and secure.  To get started, sign up for FACTS

How to Create a FACTS Account

FACTS Frequently Asked Questions (FAQ)

Q. How do I print a report of payments for tax purposes?

A.  See How to access payment summary

Q.  When will my payments be due?

A.  Your tuition payment schedule is set by your school, and your financial institution will decide the time of day your payments are processed.  Log in to your FACTS account to check your next scheduled tuition payment.

Q.  What happens when my payment falls on a weekend or a holiday?

A. Your payment will be processed on the next business day.

Q. What happens if a payment is returned?

A.  Returned payments may be subject to a FACTS returned payment fee; watch for a returned payment notice for additional information.

Q.  Will all invoices be paid automatically?

A.  That depends if you signed up for Auto-Pay for incidental expenses. That is, everyone has auto-pay for tuition. However, only families that have signed up for Auto-Pay for incidentals in FACTS will have all invoices paid automatically. If you have not enrolled in Auto-Pay, you will need to Make a Payment. To enroll in Auto-Pay for incidental invoices, log in to your FACTS account. Then, choose the Actions button next to Incidental Expenses to select Enroll in Auto-Pay. (Incidental expenses include expenses like band, EDC, field trips, etc.)

Q.  How do I view incidental invoices? 

A.  Incidental expenses (band, EDC, field trips, etc) are invoiced via email. You can also view your incidental invoices by logging into your FACTS account, click View Details, then view the incidental invoice on the Schedule or Correspondence tabs.

Q.  Can I make a payment of incidentals expenses by check?

A.  Yes, but make sure you mail the check so it is received in Nebraska before the due date. Log in to your FACTS account, click View Details, then Mail in Payment for instructions. You must include the remittance form with your check.

Q. What are the benefits of using FACTS?

A.    Ease of use & clarity of finances…

  • Mobile access from many different devices
  • Families have a central, clear picture of their account
  • You can invite Authorized Parties to make payments to your account (such as a spouse of other family members).
  • You and your Authorized Party can choose which invoices to apply your payment
  • You will receive a payment reminder 4 days before the funds are drawn
  • FACTS has customer service available 24/7.

Q.  Who should I call if I have questions or concerns?

A.  FACTS is available 24/7 at (866) 441-4637.

School staff is available at (206) 935-0651, or email:

  • Laura Wong: lwong@guadalupe-school.org
  • Kimmy Fulton: kfulton@guadalupe-school.org
  • Shelley Bradley: sbradley@guadalupe-school.org

 

Click here to learn more about FACTS payment plans.